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At Oldfields, we are committed to providing our customers with high-quality products and ensuring their safety. Recently, we have identified an issue with one of our products that requires attention. To address this, we are issuing a recall for the affected items. Your safety and satisfaction are our top priorities.Below, you will find a list of Frequently Asked Questions (FAQs) to provide you with detailed information about the recall process, including how to identify if your product is affected, what steps to take if you have an affected product, and how to return it for a replacement.
If you have any further questions or need additional assistance, please do not hesitate to contact us via our dedicated recall hotline on
1300 306 999, email [email protected] or complete the form below.
Thank you for your cooperation and understanding.
Oldfields.
Product Recall Contact Form
FAQs
Why is this recall happening?
We identified that in some Guard Rail braces there is insufficient strength in the operation of the spring of the trigger mechanism to ensure that the yellow hook locking mechanism engages as designed. The risk is that the yellow hook mechanism can become dislodged from the scaffold frame.
How did this happen?
The company was alerted to this specific issue in relation to an identified batch. Our top priority of customer safety, and the production of high-quality products, has led Oldfields to recall any products containing this mechanism manufactured from November, 2020 and bought from December 15, 2020.
What Oldfields product are affected?
The brace which has been identified to have the spring mechanism issue is used on the following Oldfields products:
- 2600 Series
- Zippy-Scaff
- Mini Zippy-Scaff
A full list can be found here.
What is the hazard?
If the Guard Rail brace detaches from the frame there is a risk of injury of a fall from height or damage to property.
How do I contact you?
Please get in touch with Oldfields by filling out the above form to register your product and be contacted by an Oldfields representative who will assist you in arranging for inspection and spring mechanism replacement. If you have any further issues, you can contact us by calling 1300 306 999, emailing [email protected].
What is the best way to identify if my brace is affected?
We are recalling all braces that were sold/supplied after 15 December 2020. Please refer to this handy guide here. If you purchased from us on or after this date, please get in touch. The identifiers you can check include the serial number sticker and casting codes on the yellow clamp. Please refer to this handy guide here. If you are unsure, simply call us on 1300 306 999 or email us [email protected] and we will assist you in identification.
What should I do if I think my brace is included in this recall?
If you haven’t been contacted already, please get in touch with Oldfields by calling 1300 306 999, emailing [email protected] or filling out the above form to register your product and be assisted by an Oldfields representative who will assist you in arranging for inspection and spring mechanism replacement.
How long will it take to replace my brace(s)
Once we receive the recalled product, replacement work will be scheduled and undertaken. Depending on the volume received, we will attempt to return within 5 business days.
Is there any danger if I don’t get this fixed?
We want to ensure everyone’s safety and would recommend inspection. If the Guard Rail brace detaches from the frame there is a risk of injury of a fall from height or damage to property.
Has anyone else been hurt using the product?
Not to our knowledge. However, we want to ensure everyone’s safety and would recommend inspection. If the Guard Rail brace detaches from the frame there is a risk of injury of a fall from height or damage to property.
Is there a cost to me?
No there will not be.
I have this brace, but the mechanism appears to work. What should I do?
We advise against using any products that are part of the recall, even if they appear to be functioning correctly. Safety is our top priority, and we recommend following the recall instructions.
Can I get a refund?
The affected product is a component of a larger system, hence why the recall process provides for the replacement of the spring mechanism in the yellow Guard Rail brace hook component.
What if I am using my mobile tower?
Please get in touch with us and we will do our best to provide a replacement brace from our new fleet while your brace undergoes replacement.
I have a Pro Series Tower, is this affected?
No, our Pro Series range uses a different locking mechanism and is therefore completely safe and not impacted.
I want to buy a new Mobile tower, what should I do?
Rest assured that all new stock has been reengineered and improved to overcome this issue with the mechanism at this stage.